AI Receptionist
Every call, WhatsApp, and web chat answered instantly — 24/7, no exceptions.
An AI receptionist trained on your business that answers phone calls, WhatsApp messages, and website chat in under 5 seconds, books appointments, takes detailed messages when it can't help directly, and escalates to your team the moment your own rules say it should.
What it actually does
A receptionist's job has always been front-office coverage, not just phone-answering. Ours does the same job across every channel your customers actually use.
Answers instantly, everywhere
Phone calls, WhatsApp, and website chat widget — one trained agent covering all three, responding in under 5 seconds regardless of channel.
Trained on your business
Services, pricing, hours, policies, and FAQs — fed in during setup so answers sound like your business, not a generic script.
Books appointments live
Reads real-time availability from Google Calendar, Cal.com, or Calendly and confirms a slot while the customer is still on the line or in the chat.
Takes detailed messages
When it genuinely can't help — a question outside its training, a request only a person can fulfil — it takes a proper message and routes it, instead of a dead end.
Escalates by your rules
You define the triggers: explicit request for a human, specific keywords, urgency, or low confidence. When triggered, it hands off with a summary so your team isn't starting cold.
Runs 24/7, no gaps
No lunch breaks, no after-hours voicemail, no missed weekend messages. The same coverage at 3am as at 3pm.
AI receptionist vs. AI voice agent — which one do you need?
These two solutions overlap, and it's worth being honest about where. Our AI Voice Agent is phone-first: it's built for natural, low-latency spoken conversation, including outbound calling and warm phone transfers to a human. The AI Receptionist is the broader front-office layer — the same instant-answering, booking, and escalation logic, but applied consistently across phone, WhatsApp, and web chat as one system, so a customer gets the same quality of answer whichever channel they pick. If your enquiries are almost entirely phone calls, start with the voice agent. If you're losing customers across several channels — missed calls, unanswered WhatsApp messages, chat widgets nobody's watching after 6pm — the receptionist is the one built to cover all of it. In practice, most clients end up running the voice agent as the phone channel inside a receptionist setup that also covers WhatsApp and web chat, so you're not choosing one over the other so much as deciding where to start.
Who this is built for
Clinics
Answers appointment requests, insurance and treatment questions, and reschedules — across phone and WhatsApp — without pulling the front desk off patients in the room.
Salons
Books services against stylist availability, answers pricing and treatment questions, and handles the after-hours enquiries that would otherwise wait until the next working day.
Law firms
Handles first-touch intake — case type, urgency, basic details — and takes a proper message for anything requiring judgment, routed straight to the right person.
Property agencies
Answers listing enquiries the moment they come in on WhatsApp or the website, books viewings against agent calendars, and escalates serious buyers immediately.
Restaurants
Takes reservations, answers menu and dietary questions, and handles delivery or booking queries across phone and chat during service, when the front desk is busiest.
For Singapore businesses
We build AI receptionist agents for Singapore businesses that reach you by phone, WhatsApp and web chat.
- English, 中文 & MelayuReplies in English, Mandarin and Bahasa Melayu as standard — plus 30+ languages.
- PDPA-configuredData handling, retention and consent set up for Singapore's rules from day one.
- PSG supportEligible SMEs may qualify for Productivity Solutions Grant support — we flag what applies.
- Built for your industryFrom clinic front desks to property agencies handling listing enquiries — see our guide on AI receptionists in 2026.
How the 48-hour build works
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1
Connect your channels
Phone number, WhatsApp Business number, and website chat widget — whichever combination you need covered.
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2
Train it on your business
Services, pricing, hours, policies, appointment types, and the questions your team already gets asked every day.
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3
Set escalation and booking rules
Which enquiries route to a human and when. Wire up your calendar for live booking and confirmations.
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4
Test against real scenarios
We run test calls and chats across common and edge-case scenarios before it touches a real customer. You review and approve.
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5
Go live + weekly tuning
Every interaction is logged. We review misses weekly and retrain the agent, so it keeps getting sharper on your actual business.
Pricing
Every deployment is priced custom based on channels, volume, integrations, and languages — no seat fees, no cookie-cutter tiers. Get a quote in under 24 hours.
Tell us your use case — we'll scope the agent and send a fixed quote with no surprises.
Frequently asked questions
What is an AI receptionist?
An AI receptionist is a front-office assistant that answers every call, WhatsApp message, and website chat for your business instantly, 24/7. It's trained on your services, pricing, hours, and policies, so it can answer FAQs, take messages, and book appointments directly into your calendar — then hand off to a human whenever your rules say it should.
How is an AI receptionist different from an AI voice agent?
They overlap but solve different problems. An AI receptionist is about front-office coverage across every channel — phone, WhatsApp, and web chat — answering, routing, and booking so nothing falls through. An AI voice agent is phone-first: natural, low-latency spoken conversation engineered for calls specifically, including outbound calling and warm phone transfers. If your business runs mostly on the phone, start with the voice agent; if you need one system covering calls plus WhatsApp plus web chat, the receptionist is the broader front-office layer. We build both, and most clients end up using the receptionist as the umbrella with voice as one of its channels.
What happens when the AI can't answer or a caller wants a human?
You set the escalation rules during setup. Common triggers: an explicit request to speak to someone, specific keywords (complaint, emergency, refund), a question outside its training, or low confidence in its own answer. When triggered, it hands off to your team with a summary of the conversation so far, so nobody repeats themselves.
How long does it take to set up an AI receptionist?
48 hours for a standard setup covering FAQs, message-taking, and appointment booking across your chosen channels. More complex builds — multiple departments, custom CRM integrations, compliance requirements — typically take 1-2 weeks. We test the agent against real scenarios from your business before it goes live.
Do you build AI receptionists for Singapore businesses?
Yes — we're a Singapore-based team and build front-office AI for the local market first. It answers in English, Mandarin, and Bahasa Melayu plus 30+ other languages, with PDPA-aware handling of caller and chat data from the first setup call. Eligible SMEs may qualify for Productivity Solutions Grant support toward the deployment — worth raising when we scope your build.
Ready to deploy your AI agent?
Book a 30-minute call. We'll show you exactly how it works with a live demo on your use case.
Book a 30-min Demo